Return Policy

Our promise to you

We make it right. Always.

Every BarkingDog item is custom-made just for you. We stand behind the quality of every order — and if something goes wrong on our end, we will fix it.

We do NOT accept returns for

Incorrect size selection
Incorrect color selection
Buyer's remorse or change of mind
Accidental ordering

Please carefully review all sizing charts and product descriptions before placing your order.

We DO resolve issues for

Damaged items
Defective or misprinted items
Incorrect item received
Lost in transit packages

Contact us within 14 days of delivery with photos and your order number.

Damaged, Defective, or Incorrect Items

Email us within 14 days

1

Contact us

Email info@barkingdog.shop within 14 days of receiving your order.

2

Share your order details

Include your order number, a description of the issue, and clear photos of the product and packaging.

3

We resolve it

Upon verification we will replace the item, issue a refund, or provide store credit — your choice.

Frequently Asked Questions

Can I return my order if I ordered the wrong size?

Unfortunately, because items are custom-made for each customer, we cannot accept returns or exchanges for sizing errors. Please review the size chart carefully before ordering.

What if my item arrives damaged or defective?

Contact us within 14 days of delivery at info@barkingdog.shop with your order number, a description of the issue, and photos. We will make it right.

My tracking says delivered but I didn't receive anything — what do I do?

First check with neighbours and your building's mailroom, then contact the carrier. If the issue persists, email us and we will help investigate.

Can I get store credit instead of a refund?

Yes. In some cases we may offer store credit as an alternative to a replacement or refund. We will discuss the best option with you.

How long does a refund take?

Once your claim is verified, refunds are typically processed within 5–10 business days depending on your payment provider.

What counts as a defective item?

Defective items include products that are misprinted, have manufacturing defects, are incorrectly assembled, or are materially different from what was ordered.

Still have questions?